Support, Price-to-value und Performance
The good feedback for vendor and implementer support contributes to the overall positive impression of InfoZoom as a product and humanIT Software as a company. Overall, 93 percent said the support level was ‘excellent’ or ‘good’ and the remaining 7 percent had not had any reason to use support yet.
Not a single respondent rated its price-to-value ratio as ‘not very good’ or ‘very poor’. Not a single respondent rated its price-to-value ratio as ‘not very good’ or ‘very poor’. The majority of users found it to be ‘good’, with almost 90 percent saying it was ‘good’ or ‘excellent’.
53 percent of respondents cited ‘fast query performance’ as major reason why they chose to buy InfoZoom. This is substantially higher than the overall average of 23 percent for all products in the survey.